Zane: My apologies, we appreciate your patience, the device tool will be soon updated. Jim: a whole nother company has developed software to solve this problem just because your company has failed Jim: there are dozens of unanswered forum posts on your site Zane: Depending on the users feedback the device will be updated with new tool. Zane: I am so sorry, current chat support is for basic troubleshooting, as current there is no tool available to support file transfer from device to computer, please try other options like bluetooth, Jim: I have to call in and waste more time explaining and waiting? Jim: and you are not able to transfer me to the next level of support? Zane: I am so sorry, as from provide device model, the tool may be released soon, in near future. Jim: I spent 30 minutes just going between all of the unanswered articvles on your forum Jim: I have no use for this horrible of support Jim: I think I will return my galaxy nexus as well Jim: and now I have to go to a whole nother group to get an answer Jim: I have already wasted hours trying to performa a basic Androisd function Zane: You can contact our Galaxy Tab voice support team at 1-800-Samsung (1-80) anyday between 9:00 a.m. Zane: My apologies, for the inconvenience, please contact our advance technical support they can help with advance tools. Jim: So, I should return this device and get one from Asus or Motorola? Zane: As for now there is no such application from Samsung to support device information transfer from device to computer. Zane: Yes, please stay online, I am working on provided model number. Zane: Please provide the device model number. Zane: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH. Jim: I want to connect via USB to a PC and transfer files like any other android device Zane: I understand you want to know how to connect the device to computer, is that correct? How do I do this without 3rd party software? None of the forum entries give an answer to this, and it seems the only way is to go buy a 3rd party software for $40. Jim: I am trying to connect a Galaxy Tab 10.1 to a Windows based PC. Zane: Hi, thank you for contacting Samsung Technical Support. There will be a brief survey at the end of our chat to share feedback on my performance today.Ĭhat Information Your Issue ID for this chat is LTK5640946888X Chat Information Please wait for a Samsung Agent to respond.Ĭhat Information You are now chatting with 'Zane'.
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